Internship Ops & CS

Hallo!

We’re nydo: a well-funded, founder-led D2C brand reinventing the premium sofa. We combine Italian-inspired design, honest European craftsmanship and obsessively good comfort to build timeless pieces people keep for years — all sold through a tightly integrated online + offline experience. We move fast, think big and scale across Europe.

Why ambitious people love nydo

1. Real ownership from day one. You’ll join a small leadership team and have your own outcomes (not tasks). Your work will shape product, ops and growth, and you’ll see the impact within weeks, not years.
2. Speed + scale. We’re well funded and ready to grow quickly across markets. That means high velocity decision-making, big projects, and plenty of runway to test bold ideas.
3. Premium product, clear mission. We sell well-made sofas that people love thoughtful materials, long warranties and a service experience that turns customers into fans.
4. Founder-adjacent learning. Work directly with the founders and investors, present to stakeholders, and help write the playbook as we scale.

Our values (how we work)

• Design: elegant, simple, distinct.
• Comfort: the product promises; everything else supports it.
• Ownership: we ship and we own outcomes.
• Curiosity & speed: test, measure, learn, repeat.
• Hands-on execution: we embrace 80-20 and love to get things done

Location

This role is based in Frankfurt am Main

What you’ll own

You’ll support the nydo Supply Chain & Customer Service teams across high-impact, hands-on initiatives — working end-to-end on order fulfilment, returns and customer operations for a fast-growing e-commerce brand.

• Help manage order fulfilment and 3PL coordination: track orders, monitor SLAs, chase exceptions and support last-mile partners.
• Own returns & reverse-logistics processes: process returns, identify root causes, propose fixes and support returns forecasting.
• Assist with customs & shipping for Switzerland/EU markets: prepare documentation, track shipments and support customs clearance tasks.
• Be the day-to-day face of customer service operations: triage tickets, support SLA reporting, help build and refine playbooks and escalation flows.
• Contribute to process documentation and SOPs (onboarding suppliers, 3PL checklists, CS scripts).
• Build and maintain dashboards: collect operational data, analyse trends and turn findings into actionable improvements.

KPIs you’ll own

• On-time fulfilment / OTIF (orders delivered on time & in full)
• Fulfilment lead time (order → shipped)
• Returns rate & recovery rate
• Customer Service SLA: first response time & resolution rate
• Stock accuracy & days-of-stock coverage
• NPS / CSAT trends (post-purchase)

Who you are

• Currently studying or recently graduated in Supply Chain, Logistics, Business, Operations, Industrial Engineering, or similar.
• Curious, organised and hands-on; you like working with data but enjoy practical, operational tasks.
• Analytical: comfortable building simple dashboards and drawing conclusions from data.
• Strong communicator: clear in writing and comfortable liaising with internal teams and external partners.
• Fluent in English; German is a very strong plus for market-facing tasks.
• Proactive and solution-oriented; you take ownership and follow things through to completion.

Nice to haves

• Basic knowledge of Shopify, Gorgias / Zendesk or other CS tools.
• Experience with Excel (VLOOKUP, pivot tables) or Google Sheets.
• Any exposure to ERP/OMS, WMS, or logistics tools.
• Prior internship / working-student experience in D2C / e-commerce, logistics, or retail.

What we offer

1. A high-impact role in a well-funded, fast-moving startup — real ownership from day one.
2. Work directly with the founding team on strategy, product and growth decisions.
3. A creative, international culture that values curiosity, ownership and simplicity.
4. Competitive Internship compensation and change to roll-into a full-time role after graduation
5. Hybrid working, flexible hours, and access to external mentors and a training budget.
6. A chance to build and shape the future of the Ops & CS teams.